3 replies to this topic

[The_One_Pie]

Not sure if any posted on this or not but I found this to be yet another slap in the face of their own customers.

Goto the Turine's DigitalRiver store: link
http://store.digital...goryID=58516200

down at the bottom of the page under "Getting Help", click on the Frequently Asked Questions link:
http://store.digital...bine/en_US/help

Under the section "Returns and Cancellations", click on "How do I request a refund?"
https://store.digita..._US&Env=BASE#q3

How do I request a refund?
To obtain a refund for digital product(s) please click here.
To obtain a refund for physical product(s) purchased online, you need to email Customer Service to request a refund.
Still more questions? Back to Main Help Page


Click on the link "To obtain a refund for digital product(s) please click here."
It will take you to a page titled Refund Policy with some steps to follow and a link at the bottom to "Request Refund".


It turns into an endless loop that takes you back to some prior point in the FAQ.

[The MMO Troll]

Wait, that must simply be another programming issue with the website, that's all. It couldn't possibly be a blatant attempt to frustrate anyone wishing to obtain a refund so much that they give up eventually...

[Laurinaohtar]

Digital River customer service for anyone who wants it.

http://corporate.dig...hemeID.16015700

[The_One_Pie]

Here's a index of Consumer Agencies by state:

http://www.usa.gov/d...mer/index.shtml