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My game wouldn't start after logging in, choosing my server and clicking play......HELP

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Hey guys so I recently downloaded LOTRO on my new PC and the game wouldn't start. I sent in 2 tickets and I've been waiting for a week now with no reply or update. I log in as I normally do then I choose a server (Crickhollow in my case) then it says "Getting in Line to connect" after that the launcher just blinks out/crash and nothing else happens. I have already tried some of the suggestions of other community forums such as changing the "userpreferenced" to "olduserpreferences, resetting display settings, reinstalling/uninstalling the game etc etc but nothing would work. I would really appreciate if you guys could help me. Thanks in Future :D

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