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Tadpole Superhero

Can't even Access LOTRO Website - Help Please!

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On 9/15/2017 at 11:46 AM, Hurin said:

  I suppose it should be asked, do you have any reason to believe that you have been intentionally banned from either the game or the forums?  :?

Definitely not. Haven't played in about four years, and last time I was active, I was just playing the game regularly. Never had trouble with moderators or other players, never had any issues at all. Otherwise I wouldn't be trying to figure this out and solve the problem legitimately, since of course, if I had been banned or deserved to be banned, there's no way they'd let me back in.

Thanks for the tips above! Gonna keep trying - I tried accessing the site on my phone using data rather than wi-fi and it went through with no errors, so that helps narrow things down. Appreciate the tips!

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Okay, so I have my IP, trying to figure out how to contact Cordovan or SSG... how should I go about doing that? I can't find any social media accounts for Cordovan, only forum posts by him... on  forums I can't access (on lotro.com). And the SSG website as a whole won't let me on (just like lotro.com, so as some of you posited, I must be blocked from the entire SSG network which is baffling). 

As background, I've moved once, changed computers once, and changed ISPs twice, since the last time I played Lotro. So I'm really confused how this is happening. But I have the information I need, just need a way to contact Cordovan or SSG directly. Does anyone have social media links for them? Thanks!

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You can try submitting a ticket to help.standingstonegames.com If you ccan access it! Twitter is /lotro

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SSG Support portal (requires separate signup):
https://help.standingstonegames.com/hc/en-us

Twitter:

LOTRO Official: https://twitter.com/lotro
Cordovan (Personal): https://twitter.com/JerrySnook
SSG Official: https://twitter.com/StandingStoneMA

Facebook:

LOTRO Official: https://www.facebook.com/LOTRO/
SSG Official: https://www.facebook.com/StandingStoneGames/

HTH!

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Thanks for the help all! I got into the help site yesterday and submitted a ticket. Still nothing so far, dunno how long usual response times are, but hopeful I can get this resolved soon.

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8 days and no response yet on my help request. Tweeted at them to ask about response times, but nothing. I'm confused. My ticket status is still "Open" so maybe that's a good thing? Seems like an awfully long time to wait for a response on a help request, though.

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