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Kairos

Turbine Customer Support response times

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If you post a Turbine Customer Support ticket, you quickly receive an automated email confirming receipt, and asking you to "please reply to this email and we will be happy to assist you" if you have "any additional questions or concerns".

What I should like to know is, how long on average does it then take to get a sensible answer. Any experiences?

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I opened a ticket at: 08.06.2011 22:47

I responsed this mail a few minutes later.

I received the points at: 13.06.2011 21:54

Seems to be round about 5 days.

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Took them 13 days to resolve my ticket about missing RoI points. Two other tickets concerning LTA points missing were solved just within a week.

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